About the Role
Join our technical writing team to develop, maintain, and improve customer-facing product documentation. You will collaborate closely with product managers, software engineers, quality assurance specialists, and subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use products effectively and confidently.
What You’ll Be Doing
Creating product documentation and release notes for software products
Collaborating with Product Management, Engineering, and Quality Assurance teams to gather information about new features, enhancements, and product updates
Coordinating with localization teams to manage documentation translations
Auditing existing documentation to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements
About You
You have experience writing customer-facing documentation for software products. You are comfortable working with HTML and using web-based content management systems. You have strong attention to detail and high editorial standards.
You are self-motivated, skilled at managing your own work, and comfortable working both independently and collaboratively. You enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background.
You welcome feedback and coaching from managers and stakeholders to develop your skills. You are confident communicating with peers at all levels. You have a good sense of humor. We work hard and have fun doing it!
Skills/background needed: Customer-facing documentation writing, product documentation experience, HTML knowledge, content management systems, attention to detail, self-motivation, ability to work independently and collaboratively, strong communication skills, willingness to learn and accept feedback.
Location: Fully remote. Open to applicants worldwide.
Contract length: Full-time, permanent.
Rate: Competitive entry-level pay, details shared upon application.
What We Offer
We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time remote work. We provide comprehensive benefits including medical, dental, and vision insurance, retirement planning support, life insurance coverage, and flexible paid time off. We reward your work with opportunities for growth and advancement.
We are committed to providing an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
Ready to get started? Submit your application below.