We’re looking for an experienced Technical Writer to lead our documentation efforts. In this role, you’ll combine hands-on writing with team leadership, defining our documentation strategy while mentoring a team of writers. You’ll translate complex technical information into clear, user-friendly content that helps customers, partners, and internal stakeholders successfully adopt and use our software products.
About the role:
This is a fully remote position where you’ll sit at the intersection of leadership and execution. You’ll be responsible for managing a team of technical documentation specialists and creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQs. You’ll work with complex information and communicate it clearly to both technical and non-technical audiences.
Responsibilities:
• Lead, mentor, and grow a team of technical writers through regular one-on-ones, actionable feedback, and career development support
• Define the documentation vision, including tool selection, style guides, and information architecture
• Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the software development lifecycle
• Prioritize projects and manage team bandwidth to meet release deadlines without sacrificing quality
• Create and implement documentation strategy within a cross-functional organization
• Review documentation for consistency through application of standards and style guides
• Maintain and improve documentation workflows using Git, Markdown, and continuous integration processes
• Transform complex technical material into clear, concise documentation for target audiences including engineers, product managers, architects, and leadership
• Create technical documentation for APIs, SDKs, and integrations
• Translate complex ideas into understandable concepts using architectural diagrams and supporting descriptions
• Write in formal technical style with consistent voice and tone
• Conduct in-depth interviews with subject matter experts to understand product architecture
• Collaborate daily with engineers, product managers, and architects to develop, publish, and maintain customer-focused documentation
• Use metrics and data to understand content utility, identify areas for improvement, and drive planning and prioritization
• Develop content optimized for search visibility
• Maintain and continuously update documentation systems
Skills/background needed:
• Bachelor’s degree or equivalent professional experience
• At least 10 years of experience writing technical documentation for software solutions
• At least 4 years of people management experience
• At least 3 years of experience with Markdown and Git
Preferred qualifications:
• 5+ years experience with documentation authoring tools
• Experience writing technical documentation for data security or software products
• Proven ability to transform deeply technical content into clear, useful materials
• Experience collaborating with developers to translate technical content into accessible documentation
• Experience working in Agile software development environments
• Strong understanding of data management technologies and processes
• 3+ years in software development or related technical fields
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Fully remote – open to applicants worldwide
We offer a comprehensive, competitive benefits package that supports your total well-being, including health, financial, and other benefits. Full training and onboarding support is provided.
Ready to get started? Submit your application below.