Join our team as a Technical Writer, where you will develop, maintain, and improve customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, Quality Assurance Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas, including ticketing, billing, asset management, security integrations, identity and access management, public APIs, and endpoint management. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use our platform effectively and confidently.
What You’ll Be Doing
Creating product documentation and release notes for our software products
Collaborating with Product Management, Engineering, and Quality Assurance teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
Coordinating with localization teams to manage documentation translations
Auditing existing documentation to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements and best practices
Skills/background needed:
Experience writing customer-facing documentation for software products
Experience working within a formal content standard or editorial style guide and ability to apply it consistently
Experience writing release notes or product-change documentation for software releases
Ability to write for a global audience and understanding of how sentence construction affects translation quality
Comfort working with HTML and using web-based content management systems
Strong attention to detail and high editorial standards
Self-motivation and comfort managing your own work, both independently and collaboratively
Ability to explain technical topics clearly and concisely to audiences with varying levels of technical expertise
Openness to feedback and coaching from managers and stakeholders
Confidence communicating with peers at all levels
A bachelor’s degree in English, Communications, or a related field is preferred; equivalent professional experience is also considered
What We Offer
Full-time remote work with flexible schedule
Comprehensive benefits package including medical, dental, and vision insurance
Retirement planning support with a 401(k) plan
Generous paid time off
Opportunities for professional growth and advancement
Collaborative, supportive team environment
Contract length:
Full Time, Permanent
Rate:
Competitive entry-level pay, details shared upon application
Location:
Fully remote – work from home. Open to applicants worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Ready to get started? Submit your application below.