Roles: As a Chat Support Specialist, you’ll provide friendly and knowledgeable support to customers across multiple channels including live chat, email, phone, and social media. You’ll help customers understand how to use our platform to meet their unique needs, troubleshoot issues, and share best practices to help them grow their businesses. You may also collaborate on special projects with team members to continuously improve the customer experience.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing, full-time position.
Hours: Second Shift (1 PM – 10 PM ET). You’ll work variable days including some weekends, with your schedule provided at least one month in advance.
Skills/background needed: No prior experience required. We provide full training on all tools and processes. You should be an excellent communicator who genuinely enjoys helping others succeed. Any knowledge of marketing tools, social media platforms, email marketing, or landing pages is a bonus but not required. Above all, we’re looking for someone who is proactive, takes initiative, and has a real passion for helping small business owners and creators grow.
Location: Fully remote. Open to applicants worldwide.
About the role: This is a remote position where you’ll work from home, supporting customers who are using our platform to build and grow their businesses. Our customers range from seasoned marketers to people just starting their marketing journey, so every day brings new conversations and the chance to make a real difference. You’ll receive comprehensive training on all the tools and features you need to succeed, and you’ll be part of a collaborative team that values your voice and ideas.
Why join us: We believe our customers are at the heart of everything we do. By helping them understand our platform and supporting their growth, you’ll directly impact the success of small businesses and creators around the world. This is meaningful work with a team that genuinely cares about collaboration, flexibility, and your personal development.
What we offer: 100% remote work with no office requirement. Full training and ongoing support to help you succeed. Flexible, supportive team environment. Opportunities to learn about marketing and business growth. Paid time off and holiday breaks. Health, dental, and vision insurance. Retirement plan with company contribution. Home office equipment and internet support. Tuition reimbursement and learning opportunities. Potential to grow into additional roles as you develop your skills.
Ready to get started? Submit your application below.