We are seeking a Customer Service Chat Representative to provide support to customers across online marketplaces. You’ll respond to inquiries, handle orders, and resolve issues in a friendly and professional manner. No prior experience is necessary—we provide full training on all systems and processes.
General Responsibilities:
· Respond to customer inquiries via email, chat, text, and phone in a friendly, helpful, and professional manner· Provide basic troubleshooting support for customer issues· Manage order cancellations, shipping adjustments, and return requests as needed· Process return shipping labels and track lost or delayed shipments· Maintain quick response times and handle customer cases professionally· Use customer service platforms and related software to stay organized and efficient· Support additional e-commerce tasks as assigned
Skills/background needed:
· Comfortable working on a computer for extended periods· Good typing and computer skills, with ability to learn new software quickly· Strong customer service mindset—you genuinely want to help customers· Organizational skills to manage multiple customer inquiries at once· Ability to prioritize tasks and manage time effectively· Problem-solving mindset· High school diploma or equivalent· Prior experience with online customer service or e-commerce platforms is a bonus, but not required
Contract length:
Full-time, ongoing
Rate:
Competitive entry-level pay, details shared upon application.
Location:
Local positions available.
Ready to get started? Submit your application below.