About the role:
We’re looking for friendly and organised Live Chat Support Agents to join our customer service team. You’ll provide support to customers via live chat, email, and phone, answering questions and resolving issues with care and professionalism. This is a great entry-level position with full training provided – no prior experience necessary.
What you’ll do:
• Respond to customer inquiries via live chat, email, and phone in a timely and friendly manner
• Resolve customer issues fully and document all interactions accurately
• Handle a high volume of customer contacts while maintaining quality support
• Escalate complex issues quickly and follow up with customers on resolutions
• Work with internal teams to improve processes and customer experience
• Keep detailed records of customer interactions and feedback
Skills/background needed:
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritise issues efficiently
• Professional, polite, and patient approach to customer service
• Sense of urgency and ability to adapt to changing priorities
• High school diploma or equivalent
• Prior customer service experience is preferred but not required
What we offer:
• Fully remote, work-from-home position
• Flexible schedule
• Full training and onboarding provided
• Health, dental, and vision insurance
• Paid time off
• Professional development support
• Supportive team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Part-time, 18–40 hours per week
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.