About this role:
As a Live Chat Support Agent, you’ll be the first point of contact for customers reaching out via email, live chat, and phone. You’ll help them place orders, answer questions about existing purchases, resolve complaints, and troubleshoot issues. This is a great entry-level remote position perfect for someone looking to build customer service experience.
What you’ll do:
• Respond to customer emails and live chats promptly and professionally
• Follow up on open customer issues to ensure they’re fully resolved
• Make occasional outbound calls to assist customers with orders and troubleshooting
• Work in a fast-paced environment while maintaining attention to detail
• Multitask across multiple communication channels
Skills/background needed:
• No prior experience required – we provide full training
• High school diploma or GED
• Strong written and verbal communication skills
• Ability to stay organised and meet deadlines
• Self-motivated and reliable attendance
• Comfortable using email, chat platforms, word processing, and spreadsheet software
• Reliable internet connection for remote work
What we’re looking for:
We want someone who’s naturally empathetic, detail-oriented, and enjoys helping others. You should be comfortable with technology, able to work independently from home, and eager to learn. A team player attitude is essential.
Contract length: Full Time
Rate: Competitive entry-level pay, details shared upon application.
Location: Fully remote – work from home.
Ready to get started? Submit your application below.