We’re hiring a Chat Support Agent to join our customer service team. This is a full-time, entry-level position based on-site at our workplace.
About the role:
You’ll be the friendly voice (and chat support) for our customers. Your main responsibilities will include:
• Answering customer calls and chat messages professionally and helpfully
• Responding to customer inquiries via email, online chat, text, and social media
• Entering customer information accurately into our support system
• Following up with customers on completed requests
• Processing routine administrative tasks
• Staying positive and patient, even when customers are frustrated
• Learning our systems and processes quickly
Skills/background needed:
• High school diploma or equivalent
• Ability to communicate clearly in writing and over the phone
• Comfortable using Microsoft Word and Microsoft Excel
• Ability to multitask and stay organized in a busy environment
• Willingness to work as part of a team and take feedback
• Ability to handle multiple customer interactions calmly
• Quick and accurate data entry skills
• Must be 18 years or older
Nice to have:
• Prior experience in customer service or a call center
• Familiarity with social media platforms
• Experience with online chat support tools
What we offer:
• Full training provided – no experience necessary
• 40 hours per week with potential for additional hours
• Competitive entry-level pay, details shared upon application
• On-site work environment with a supportive team
• Opportunities to grow your skills and advance your career
Location:
Local positions available.
Contract length:
Full time, ongoing.
Rate:
Competitive entry-level pay, details shared upon application.
We welcome applications from people of all backgrounds. Bilingual candidates are particularly encouraged to apply.
Ready to get started? Submit your application below.