About the Role:
This is a 100% work-from-home position where you’ll provide friendly, professional customer support via phone. You’ll help customers with inquiries, troubleshoot issues, and guide them toward solutions. No experience required—full training provided.
Hours and Schedule:
32–40 hours per week. First shift hours (Monday–Friday) during your 2–3 week training period. After training, weekend availability will be required as the team operates around the clock.
What You’ll Do:
• Answer inbound customer calls and respond to support inquiries with professionalism and empathy
• Diagnose customer problems and search for solutions using our knowledge base
• Guide customers through step-by-step problem resolution
• Process customer orders, changes, and returns following established procedures
• Document all issues and solutions accurately in ticketing software
• Provide feedback to the team about service issues or customer concerns
• Maintain a positive, helpful attitude with every customer interaction
Skills/Background Needed:
• High school diploma or GED
• Ability to communicate clearly and professionally, both verbally and in writing
• Comfortable handling calls with patience, sensitivity, and professionalism under pressure
• Reliable and punctual—attendance and showing up on time are essential
• Willingness to learn new systems and adjust to changes quickly
• Self-motivated and independent worker
• Able to multitask and type at least 35 words per minute
• Previous customer service experience is a plus but not required
• Proficiency with Microsoft Office is helpful
Technical Requirements:
You must have your own Windows desktop or laptop meeting these minimum specifications:
• Windows 10 operating system (macOS, tablets, Chromebooks, and Android devices are not compatible)
• RAM: 8GB or higher
• Processor: Intel i5 9500 or AMD Ryzen 3 3100 or equivalent or higher
• Storage: 256GB SSD with at least 100GB free space
We’ll verify your system specifications before making a job offer.
Rate:
Competitive entry-level pay, details shared upon application.
Benefits:
• Paid time off
• 401(k) plan
• Health, dental, and vision insurance
• Telehealth and mental health services
• Wellness programme
• Opportunities for growth and advancement
• Supportive team environment with mentoring and training
Contract Length:
Ongoing
Location:
Open to applicants worldwide (work from home)
Ready to get started? Submit your application below.