About the role
We’re building a customer support team dedicated to helping customers succeed with our platform. You’ll be part of a collaborative group of problem-solvers who are passionate about delivering excellent support across multiple time zones. We foster a supportive environment where team members are encouraged to learn, share insights, and grow together.
We’re actively seeking enthusiastic individuals to join our team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. If you’re motivated, quick to adapt, and excited about helping customers succeed, we’d love to hear from you.
What you will do
• Become a product expert by maintaining strong product knowledge to provide accurate information and assistance to customers
• Own customer issues from start to finish in a dynamic, fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video call
• Resolve product issues by understanding the customer’s concern, identifying the root cause, explaining the best solution, and following up to confirm resolution
• Document and track customer interactions using our CRM system
• Gather customer feedback and share insights with our product and engineering teams to help improve our platform
• Stay up-to-date with company policies, procedures, and product updates to provide accurate information consistently
• Work effectively under time constraints and meet deadlines to ensure customer needs are met
• Deliver exceptional service and go the extra mile in every customer interaction
What you will need
• No prior customer support experience required—we provide full training
• Strong problem-solving skills and attention to detail
• Good time management and ability to prioritise multiple tasks
• Excellent written and verbal communication skills in English
• Ability to work a shift between 9am–6pm in your local timezone
Roles: Customer Support Specialist
Rate: Competitive entry-level pay, details shared upon application
Contract length: Ongoing
Skills/background needed: Problem-solving, communication, attention to detail, time management
Location: Open to applicants worldwide (fully remote role)
Ready to get started? Submit your application below.