About This Role:
We’re looking for a friendly, detail-oriented Chat Support Specialist to join our customer service team. In this on-site position, you’ll handle customer inquiries via chat, email, and inbound calls, providing helpful and professional support. This is a great entry-level opportunity with full training provided—no prior experience necessary.
What You’ll Do:
• Respond to customer inquiries via chat, email, and inbound calls with professionalism and care
• Navigate company systems to locate information, track requests, and resolve customer issues
• Provide accurate, thorough responses to customer questions
• Maintain confidentiality and follow all company policies and ethical guidelines
• Participate fully in training courses and on-the-job coaching sessions
• Support a positive customer experience through active listening and problem-solving
What We’re Looking For:
• High school diploma or equivalent
• At least 1 year of work experience (in any field)
• Strong communication skills, both verbal and written
• Ability to listen carefully and understand customer needs
• Comfort learning new systems and procedures
• Basic proficiency with Microsoft Office (Word, Excel) or willingness to learn
• Problem-solving mindset and ability to manage your time effectively
• Friendly, professional demeanor
No specific customer service background required—we provide comprehensive training to get you up to speed.
Contract length: Ongoing
Rate: Competitive entry-level pay, details shared upon application.
What’s Included:
• Comprehensive paid training to prepare you for success
• Supportive team environment with ongoing coaching
• Health, dental, and vision coverage
• Paid holidays and paid time off
• Retirement plan eligibility
• Flexible spending accounts for healthcare and dependent care
• Opportunities for growth and career development
Location: Local on-site position based at our workplace.
Ready to get started? Submit your application below.