We’re looking for a Customer Support Specialist to help our team deliver great support experiences to clients. You’ll be at the heart of our operations — handling support requests, helping clients get set up, and working with our team to resolve issues quickly and smoothly.
This role suits someone who enjoys solving problems, communicating clearly with clients, and taking ownership of the work that keeps relationships strong.
About the Role
As a Customer Support Specialist, you’ll handle the day-to-day work that keeps our clients happy and supported. No prior experience is required — we provide full training and you’ll be guided by an experienced team.
What You’ll Do
Support Tickets & Troubleshooting
- Review and respond to client support requests, investigating issues thoroughly and documenting your findings clearly.
- Work with the engineering team to escalate and track bugs and technical issues.
- Monitor support tickets to make sure nothing gets overlooked and follow up until issues are resolved.
- Spot patterns in common issues and share insights with the team.
Client Setup & Configuration
- Help set up new client accounts, including system integrations and user permissions.
- Create and customize templates and profiles based on each client’s needs.
- Test and verify everything is working before clients start using their accounts.
- Support ongoing configuration changes as client needs evolve.
Account Health & Reporting
- Run regular check-ins and audits to ensure clients are set up correctly and using their accounts effectively.
- Review data and logs to spot and fix any issues between our system and client systems.
- Prepare reports and summaries for clients and internal teams.
Live Support & Training
- Respond to client calls and chat requests, providing troubleshooting help and training.
- Create helpful training materials and knowledge base articles for clients and team members.
- Help run client training sessions and onboarding calls.
Skills/background needed:
No prior experience required. We’re looking for:
- Strong communication skills — both written and spoken.
- Problem-solving mindset and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Comfort learning new systems and tools — we provide full training.
- Friendly, patient approach to working with clients.
Experience in customer service, technical support, or account management is helpful but not required. If you have property management or maintenance background, that’s a bonus — but we’ll train you on everything you need to know.
What Success Looks Like
- Clients receive timely, accurate, and friendly support.
- New clients are set up smoothly with minimal issues.
- Team members can rely on you as a flexible and dependable resource.
- Issues are resolved efficiently, with clear escalation when needed.
Contract length:
Full-time, permanent position
Rate:
Competitive entry-level pay, details shared upon application.
Location:
Open to applicants worldwide. Work from home, fully remote.
Ready to get started? Submit your application below.