Join our customer service team and help members achieve their financial goals from home.
We are a growing financial services organization committed to putting people first and providing exceptional service to our community. We’re looking for enthusiastic individuals to join our team as live chat support agents — helping members with account inquiries, transactions, and product information through online chat.
Roles: You will provide member-focused solutions through live chat, including account inquiries, deposits, withdrawals, loan payments, transfers, and fraud reports. You’ll also educate members on our services and products, help open new accounts, and troubleshoot digital banking issues. This is a fully remote position — you’ll work from home using your computer and our member service systems.
What You’ll Do:
Handle live chat requests with accuracy and attention to detail, ensuring every member receives world-class service.
Process member requests, document interactions clearly, and follow up proactively.
Educate members on account features, products, and benefits to build trust and lasting relationships.
Troubleshoot technical issues — password resets, login problems, card issues, and navigation challenges on our digital platforms.
Refer members to products and services that best meet their needs.
Maintain strict confidentiality and follow all compliance and security procedures.
Skills/Background Needed: No prior experience required. We provide full training on all systems and processes. You should have strong written communication skills (since you’ll be typing in chat), be comfortable using a computer, and be able to multitask between different systems. A high school diploma or GED is required. Ability to handle multiple requests calmly, work independently, and follow detailed procedures is important. Spanish fluency is a plus but not required.
Rate: Competitive entry-level pay, details shared upon application. Spanish-fluent applicants receive an additional language differential.
Contract length: Full-time, permanent role.
Location: Work from home — fully remote. Open to applicants worldwide.
What We Offer: Comprehensive training provided before you start. Flexible, supportive work environment. Medical, vision, and dental coverage. Generous paid time off. 401(k) retirement plan. Education reimbursement and student loan repayment assistance. Ongoing professional development and clear pathways for growth within the organization.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Ready to get started? Submit your application below.