Roles: As a Chat Support Specialist, you will provide customer support through multiple channels including live chat, email, phone, and in-person interactions. You’ll help resolve billing questions, handle account issues, troubleshoot technical problems, and escalate complex matters appropriately. You’ll also work as part of a supportive team that values clear communication and excellent customer service.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent position. Standard work hours are Monday to Thursday, 9:00 a.m. to 6:00 p.m., and Sunday, 8:45 a.m. to 5:45 p.m.
Skills/background needed: No prior experience is necessary. We provide full training and support to help you succeed in this role. You’ll benefit most if you have:
• Excellent customer service skills and a genuine desire to help people
• Strong written and verbal communication abilities
• High attention to detail and good organizational skills
• Comfort working with computer systems and learning new software
• Ability to stay calm and professional when handling difficult situations
• A collaborative mindset and willingness to work as part of a team
• Ability to work independently and manage your time effectively
Location: Open to applicants worldwide. This is a fully remote position—you’ll work from home with flexible setup.
What you’ll do: Your day-to-day work will include responding to customer inquiries through chat, email, and phone; resolving billing and account-related questions; troubleshooting basic technical issues; and documenting interactions in our system. You’ll learn to use internal tools and systems through hands-on training, and you’ll be supported by experienced team members who are happy to answer questions. As you grow in the role, you may have opportunities to take on additional responsibilities, help train newer team members, or explore other areas of the business.
Why work with us: We believe in supporting our team members’ growth and wellbeing. Full training is provided, and you’ll work in a collaborative, inclusive environment where your ideas are valued. We offer benefits including health, dental, and vision coverage; paid time off; access to professional development opportunities; and a positive workplace culture.
Ready to get started? Submit your application below.