Customer Service Technician
Are you someone who enjoys helping others solve problems? Do you want to work in a fast-paced, supportive environment where you’ll learn new skills every day? We’re looking for friendly, detail-oriented people to join our customer support team.
As a Customer Service Technician, you’ll be the first point of contact for customers and part of a connected team that makes a real difference. No prior experience is required—we provide full training on everything you need to know.
What You’ll Do
In this role, you’ll:
Handle customer calls and chat messages to understand technical issues and provide helpful solutions
Document customer interactions and technical troubleshooting carefully and accurately
Track and coordinate equipment returns and replacements
Create and manage customer orders and support tickets
Keep customer records up to date and organized
Work collaboratively with team members to support customer needs
Help with additional projects as they come up
Work Environment
This is a desk-based role in a busy office setting. You’ll spend most of your day (approximately 80–90%) at a computer workstation using the phone, email, and chat to help customers. You’ll need to manage multiple tasks at once and stay calm under pressure. Occasionally you may need to lift or move small equipment (up to 25 lbs). You’ll work as part of a supportive team and may work some weekends or holidays depending on shift requirements.
Shift Schedule
Shifts may vary. Possible hours include:
First Shift: 8:00 am to 4:00 pm
Second Shift: 4:00 pm to Midnight
Third Shift: Midnight to 8:00 am
Skills/Background Needed
High school diploma or equivalent
Basic computer skills (Windows and Microsoft Office are a plus, but we’ll train you)
Strong attention to detail and good organizational skills
Ability to type and enter data accurately
Good verbal and written communication skills
Problem-solving mindset and willingness to help troubleshoot customer issues
Ability to sit for extended periods during your shift
Reliable and able to attend consistently
Previous customer service, help desk, or technical support experience is a bonus, but absolutely not required. Bilingual skills are also valued.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: On-site at our office
We’re looking for motivated, dependable people who are eager to learn and grow with us. Full training is provided—if you’re ready to start your career in customer support, we’d love to hear from you.
Ready to get started? Submit your application below.