We are a growing remote-first company dedicated to creating exceptional experiences and memorable interactions for our customers worldwide. We’re looking for an empathetic, resourceful support professional to help us make every customer interaction outstanding.
We work with millions of customers each year, offering planning assistance, exclusive experiences, and booking services. We’re seeking a customer-service champion who anticipates needs, solves problems thoughtfully, and finds creative ways to surprise and delight our customers.
About the role
You’ll support customers throughout their journey with us, from answering questions and providing guidance to resolving concerns when something doesn’t go as expected. You’ll approach every interaction with empathy, sound judgment, attention to detail, and a genuine desire to help.
Exceptional written and verbal communication is essential. You should be comfortable adapting your approach across multiple channels—live chat, email, phone, text, and social media—while keeping every interaction personal, clear, and consistent.
As part of a small, nimble team, you’ll have opportunities to contribute across the business and help shape how we serve our customers.
What you’ll do
• Answer customer questions and provide guidance across multiple products and services
• Resolve customer concerns thoughtfully and calmly, turning issues into opportunities to impress
• Communicate with customers via live chat, email, phone, text, and social media
• Anticipate customer-service issues and address them before they escalate
• Identify and create thoughtful ways to surprise and delight customers
• Engage with customers on social media, building community and providing genuine value
• Suggest improvements to internal processes and customer-facing resources
• Collaborate with colleagues and adapt to changing business needs
Skills/background needed
• At least two years of customer-service experience (or equivalent demonstrated ability to support customers effectively)
• A genuine commitment to hospitality and creating memorable experiences
• Strong written and verbal communication skills
• Empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns
• Strong organizational skills, close attention to detail, and the ability to manage multiple priorities
• Initiative to anticipate customer needs and spot improvement opportunities
• Confidence communicating across phone, live chat, text, email, and social media
• High school diploma or GED
No previous experience in this specific field is necessary—full training will be provided.
Availability requirements
• This is a fully remote, work-from-home position
• Availability five out of seven days per week, including weekends
• Occasional evening availability may be required based on business needs
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time, permanent position
Location
Fully remote (work from home)
Ready to get started? Submit your application below.