Location: On-site position available.
Working Hours: Monday – Friday, 9:00am – 5:30pm
About the Role
We’re looking for a friendly, motivated Live Chat Support Agent to join our growing team. In this entry-level role, you’ll support customers and our sales team by answering questions, managing inquiries, and helping process orders through live chat, email, and phone.
This is a hands-on position designed as a strong starting point for anyone looking to build a career in sales and customer support. You’ll gain real experience working with customers, learning how orders are processed, and developing skills that can lead to broader responsibilities as you grow with the team.
What You’ll Do
• Communicate with customers and prospects via live chat, email, and phone
• Respond to inbound inquiries and help customers with product and order questions
• Follow up with leads and existing customers to keep sales moving forward
• Assist with preparing quotations and sharing product availability, pricing, and delivery timelines
• Provide customers with order updates, including delivery estimates, cancellations, returns, and exchanges
• Research and identify potential leads through inbound inquiries and outreach
• Keep customer records, lead information, and sales activity accurately organised in our system
• Support customer engagement and sales activities as the team needs
Skills/background needed: Fluent in English and Spanish (required); strong communication skills in both languages, particularly via phone, email, and chat; excellent organisational abilities; a customer-focused, proactive attitude; and a genuine interest in building a career in sales. Experience with order management systems or customer relationship management tools is helpful but not essential – we provide full training. No prior experience required if you have strong communication skills, commercial interest, and motivation to learn.
What We Offer
• Competitive entry-level pay, details shared upon application
• Full training provided – no prior experience necessary
• Clear pathway to grow into broader sales responsibilities as you develop
• Supportive, growth-oriented team environment
• Opportunity to work in an international business environment
• Financial support for relevant professional courses and certifications
• Paid vacation in line with official holiday schedules
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent.
Ready to get started? Submit your application below.