Summary/Objective:
The Customer Service Representative works to support the sales team by providing responsive, professional assistance to customers throughout the sales process. This includes handling inquiries, processing orders, following up on leads, and resolving issues to ensure a positive customer experience. The role also involves collaborating with internal teams, managing project details, and contributing to the overall efficiency and success of sales operations.
Essential Functions:
• Handle incoming sales calls and assist customers with inquiries
• Respond to product questions and requests for quotes received through the website and other channels
• Confirm and process orders received via phone, email, and other methods
• Support the sales process by managing projects, tracking open orders, and resolving issues as needed
• Identify new sales opportunities through follow-up on inbound leads and outbound outreach via phone and email
• Provide customer support through live chat
• Serve as backup for front desk reception and inbound call handling
• Support the sales team and overall business operations
• Perform other duties as assigned
Skills/background needed:
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Time management skills with the ability to meet deadlines
• Ability to work well in a fast-paced and evolving environment
• Proficiency with Microsoft Office or similar software
• High school diploma or equivalent
• Previous customer service or inside sales experience is helpful but not required — full training will be provided
Work Environment:
This position works indoors in a temperature-controlled office environment. The role involves prolonged periods sitting at a desk and working on a computer. You may occasionally adjust or move objects weighing up to 15 pounds and perform repetitive movements including typing and bending. No travel is required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: On-site position in Illinois
Why Join Us:
• Be part of an established business with a proven track record and commitment to employee success
• Enjoy generous paid time off and paid holidays to maintain work-life balance
• Access to comprehensive medical, dental, and vision insurance coverage
• Employer-funded pension plan to secure your future
• Opportunities to advance and grow within the company
Ready to get started? Submit your application below.