Location: Open to applicants worldwide. Fully remote position.
Contract length: Full Time, Permanent
Rate: Competitive entry-level pay, details shared upon application.
About this role:
As a Chat Support Representative, you’ll be the friendly voice helping customers resolve their questions and concerns. You’ll respond to customer inquiries via email, phone, and live chat, working collaboratively with your team to solve problems and ensure every customer feels supported. This is a fully remote position where you’ll develop expertise in our software platform and help customers succeed in their business goals.
You’ll maintain detailed records of customer interactions, suggest improvements to help customers get the most from the platform, and communicate technical information in a clear, easy-to-understand way. No prior experience in this field is necessary—we provide full training on everything you need to know.
What you’ll do:
• Respond promptly and professionally to customer inquiries via email, phone, and live chat
• Work with your team to escalate and resolve customer problems
• Learn the software platform and help customers make the most of it
• Explain technical information in a way that’s easy for all customers to understand
• Keep detailed records of customer interactions and resolutions
• Suggest improvements to help customers succeed
• Update and maintain documentation for the software and processes
Skills/background needed:
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to take initiative and work independently
• Adaptable and comfortable with change
• Familiarity with Google Docs, Google Sheets, and Gmail is helpful but not required
• Prior customer service experience is a plus, but not necessary
What we offer:
• Fully remote work from anywhere
• Flexible scheduling
• Comprehensive health, dental, and vision coverage
• Paid time off and paid holidays
• 401(k) plan
• Opportunities for professional development
• Supportive team environment where your contributions matter
Equal Opportunities:
We welcome talented people from all backgrounds. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, veteran status, or any other legally protected characteristic.
Ready to get started? Submit your application below.