We are seeking a dedicated and detail-oriented Chat Support Agent to join our team on a full-time basis. You will work standard business hours, Monday through Friday, with flexibility to cover additional shifts as needed.
About the Role:
In this role, you will:
• Assist customers with a variety of questions and issues via phone, email, and live chat
• Help customers navigate and use our technology platforms
• Process and execute client requests accurately and efficiently
• Set up customer accounts and troubleshoot technical connection issues
• Support back office operations as needed
• Prioritize tasks effectively during busy periods while maintaining accuracy
• Provide professional and friendly customer service at all times
Skills/Background Needed:
• Strong communication skills (written and verbal)
• Proficiency with Microsoft Word and Microsoft Excel
• Ability to multitask and stay organized in a fast-paced environment
• Attention to detail and accuracy
• Professional attitude and willingness to learn
• Ability to follow instructions and work as part of a team
• Flexibility with shift availability, including day, evening, and overnight hours
No prior industry experience required. Full training will be provided to help you succeed in this role.
Contract Length: Full-time, permanent position
Rate: Competitive entry-level pay, details shared upon application.
Location: Local positions available.
Benefits: Health insurance, dental insurance, vision insurance, life insurance, paid time off, and retirement savings plan.
Ready to get started? Submit your application below.