About this role
We’re looking for friendly, patient people to join our customer support team. You’ll help customers by responding to their questions via live chat, phone calls, and email. This is a great entry-level position with full training provided – no prior experience in this specific industry is necessary.
You’ll be the first point of contact for customers, answering questions, scheduling appointments, and helping them navigate their options. If you’re empathetic, organised, and enjoy helping people, this role is for you.
What you’ll do
• Respond to live chat requests from customers throughout your shift
• Make and receive phone calls to help customers with their needs
• Answer questions about products and services in a clear, friendly way
• Listen carefully to customer concerns and provide accurate information
• Learn about our industry and products through on-the-job training
• Handle customer concerns calmly and professionally
• Document conversations and follow company processes
• Work toward team performance goals
• Adapt quickly to new processes and information
What we’re looking for
• High school diploma or equivalent
• Reliable internet connection and a quiet home workspace
• Ability to type and communicate clearly in writing and verbally
• Willingness to learn and take on feedback positively
• Customer service experience is a plus, but not required
• Comfortable with basic computer skills (email, web browsers, typing)
• Ability to handle multiple tasks at once
• A calm, patient approach to problem-solving
• Strong listening skills and attention to detail
Work conditions
This is a fully remote position. You’ll work from home with flexible scheduling, including availability for shifts between 7am–10pm and potential weekend or overtime work. You’ll need a dedicated, quiet workspace with a stable internet connection (minimum 100 Mbps recommended). We’ll provide you with a laptop, monitor, keyboard, mouse, and headset.
Training and support
Full training will be provided on all systems, processes, and product knowledge. You’ll have ongoing support from your team to help you succeed. We value learning and will help you develop your skills as you grow in the role.
Roles: Customer Support, Live Chat Support
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Temporary
Skills/background needed: High school diploma or equivalent, customer service experience (preferred but not required), strong written and verbal communication, basic computer skills, patience and empathy, ability to multitask
Location: Open to applicants worldwide, work from home.
We are an equal opportunity employer and welcome applications from all backgrounds. Reasonable accommodations are available for qualified applicants with disabilities. Background checks will be required as part of the hiring process, which may include employment and education verification.
Ready to get started? Submit your application below.