As a Chat Support Agent, you’ll handle incoming customer inquiries through chat and messaging platforms. You’ll assist customers with common questions, provide information, and resolve issues with accuracy and efficiency. This role requires you to practice active listening, show empathy, and communicate clearly with customers in a positive and professional manner.
What you’ll do:
After completing our full training programme, you’ll be able to:
• Use standard technology including email, chat platforms, and web browsers to assist customers
• Access pre-written responses and information to provide accurate answers to common questions
• Follow established policies, documentation procedures, and privacy guidelines
• Help customers complete applications and submit them electronically
• Document chat details and customer interactions accurately
• Work flexible hours including potential weekends and holidays based on business needs
Skills/background needed:
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to navigate websites and basic computer systems
• Comfortable using email and standard productivity software
• Reliable typing ability
• Fluent English reading and writing
• Ability to multitask and stay organised
• Willingness to learn and adapt to new systems
• No prior experience required – we provide full training
What we offer:
• Competitive entry-level pay, details shared upon application
• Paid holidays and paid time off
• Health, dental, and vision coverage
• Tuition reimbursement opportunities
• Full onboarding and training provided
• Supportive team environment
Location: Local positions available.
Contract length: Full time, permanent
This is an on-site role based at our workplace. You’ll work the schedule assigned and must comply with attendance and punctuality requirements. No supervisory responsibilities.
Ready to get started? Submit your application below.