Location: On-site position available.
Schedule: Full Time
Rate: Competitive entry-level pay, details shared upon application.
Position Overview
We’re looking for a friendly, customer-focused person to join our team as a Live Chat Support Agent. You’ll help customers through digital chat channels, answer questions about our services, and provide solutions in a supportive, collaborative environment. No prior experience is necessary – we’ll train you on everything you need to know.
This is a full-time, on-site role with standard business hours. You’ll be part of a growing team dedicated to delivering excellent customer service.
What You’ll Be Doing
• Respond to customer inquiries through chat and other digital channels
• Help customers understand our products and services
• Troubleshoot common issues and guide customers to solutions
• Process requests and applications accurately
• Educate customers on how to use digital banking tools
• Handle routine and more complex customer questions with care
• Work closely with your team to support customers across multiple locations
• Complete daily tasks on time and maintain high service standards
Skills/background needed: No experience required. We’re looking for someone who is friendly, enjoys helping others, communicates clearly, and is comfortable learning new technology. Bilingual skills (English/Spanish) are a plus but not required. A willingness to multitask and work in a collaborative team environment is important.
What We Offer
• Full training provided – we’ll teach you everything you need to succeed
• Health and wellness benefits
• Paid time off
• Supportive team environment
• Opportunities to grow your skills and advance
If you’re enthusiastic about customer service, reliable, and ready to learn, we’d love to hear from you.
Ready to get started? Submit your application below.