About the Role:
We’re looking for a friendly, customer-focused Chat Support Associate to provide excellent support to our members through chat and other digital channels. You’ll be driven to make a positive impact on the customer experience, bring new ideas to the table, and help resolve inquiries in an efficient and empathetic way. This is a fully remote role where you’ll work from home and be part of a supportive team.
What You’ll Do:
- Respond to customer inquiries via chat and other digital channels in a high-volume environment while maintaining excellent service standards
- Meet departmental and individual performance targets, including service quality and response time goals
- Provide accurate, helpful information to members regarding accounts, transactions, and services
- Use sound judgment to escalate complex inquiries to the appropriate support team
- Deliver solutions with empathy, taking responsibility for the quality of your work
- Contribute to strong customer satisfaction ratings by providing service that reflects our values
- Proactively help customers discover self-service options and digital solutions
- Maintain accurate records of all customer interactions
- Follow company policies and procedures to protect customer data and security
- Stay up to date on product and service offerings to provide accurate referrals
- Communicate effectively in writing and verbally, in English and any additional languages you speak
- Adapt positively to feedback and coaching
- Maintain reliable attendance and meet punctuality expectations
What You’ll Bring:
Required:
- Customer service experience or retail experience
- Comfortable working in a high-volume, fast-paced environment
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong typing and keyboarding skills (minimum 55 words per minute)
- Excellent communication skills, both written and verbal
- Strong people and customer service skills, including the ability to stay calm and professional in challenging situations
- Ability to manage multiple tasks and competing priorities
- Basic math skills
- Reliable internet connection and a quiet, professional home workspace
Preferred:
- Associate degree or higher
- Previous experience in a financial services environment
- Experience with chat, text, or video customer support
Why Join Us:
We’re committed to helping our team members grow and succeed. You’ll be part of an inclusive, innovative workplace where your ideas matter and your contributions drive real impact. We offer comprehensive benefits including medical, dental, and vision coverage, paid time off (including volunteer time and birthday celebrations), and a 401k matching programme. You’ll receive full training to succeed in this role, and we foster a supportive team environment where you can learn, develop, and build a career.
Working Conditions:
This is a fully remote position. You’ll work from your home office with a reliable internet connection and a private, professional workspace. Video meetings are required and must be conducted professionally. You may occasionally be asked to attend special off-hour meetings or training sessions.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Skills/background needed: Customer service experience, strong communication skills, comfort with technology, ability to multitask
Location: Open to applicants worldwide (fully remote)
Ready to get started? Submit your application below.