We’re looking for a friendly and empathetic person to join our customer support team as a Live Chat Support Agent. In this role, you’ll provide helpful, professional support to customers through live chat, email, and phone. If you’re passionate about helping people solve problems and have a genuine desire to deliver great service, we’d love to hear from you.
What you’ll do:
Respond promptly and professionally to customer inquiries across multiple channels (chat, email, and phone)
Provide accurate information and practical solutions to customer problems
Troubleshoot issues and escalate to the right team when needed
Keep detailed, accurate records of all customer interactions
Work collaboratively with your team to deliver exceptional service
Learn and stay up to date with product information and company policies
Skills/background needed:
High school diploma, GED, or equivalent
Excellent communication skills (written and verbal)
Strong problem-solving ability
Ability to multitask and prioritize in a busy environment
Empathy and patience when working with customers
Comfortable working both independently and as part of a team
No prior customer service experience required – full training provided
What we offer:
Competitive entry-level pay, details shared upon application
Full training and onboarding for all new team members
Supportive, collaborative team environment
Opportunities for learning and career growth
Paid time off
Comprehensive benefits package including health, dental, and vision coverage
Employee assistance programmes
401k plan
Flexible remote work – work from home
Contract length:
Full Time
Location:
Work from home – Open to applicants worldwide
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Ready to get started? Submit your application below.