About This Role
We’re looking for a Customer Support Specialist to join our team as a primary point of contact for customers, partners, and internal stakeholders. You’ll handle inbound communications across multiple channels—phone, email, and live chat—ensuring every inquiry receives a timely, professional, and accurate response. This is a fully remote, full-time position with comprehensive training provided.
What You’ll Do
Serve as the main point of contact for all inbound communications via phone, email, and live chat, responding promptly and professionally to customer inquiries. Answer and route incoming calls efficiently, assessing caller needs and directing them to the right department or team member. Monitor and manage multiple communication channels simultaneously while maintaining high-quality service and responsiveness. Provide first-level support and general information to internal and external stakeholders, resolving inquiries directly whenever possible. Investigate customer questions thoroughly and coordinate solutions by routing requests to appropriate teams. Manage user account access in company systems, including creating, updating, and deactivating credentials as needed. Maintain accurate, complete documentation of all calls, emails, chat interactions, and actions taken in compliance with company procedures and quality standards. Perform other duties as assigned.
Skills/background needed:
No prior experience required—we provide full training. You should have strong verbal and written communication skills, be comfortable managing high volumes of inquiries across multiple channels in a fast-paced environment, and demonstrate proficiency with computer systems, web-based portals, and standard office software. High attention to detail, strong problem-solving and organisational skills, and the ability to manage your time effectively are essential. Ability to communicate clearly via phone, video, email, and chat.
Education and Experience:
High school diploma or equivalent required. Previous customer service, research, healthcare, or laboratory support experience is preferred but not required.
Contract length: Full Time, Permanent
Rate: Competitive entry-level pay, details shared upon application.
Location: Fully remote—work from home or anywhere with a reliable internet connection.
What We Offer
Full training and onboarding to get you up to speed quickly. Flexible, fully remote work with the option to work from anywhere. A supportive team environment with open communication and clear career growth opportunities. We celebrate diversity and are committed to creating an inclusive, respectful workplace for all employees.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Prolonged use of computer and headphones. Ability to use hands and fingers to operate a computer and office equipment.
Ready to get started? Submit your application below.