About the role
We’re looking for friendly, reliable people to join our customer service team during our busiest seasons. This seasonal position is perfect for someone who is detail-oriented, enjoys helping people solve problems, and works well in a team environment. You’ll deliver outstanding support through phone, email, live chat, and support tickets while helping customers with their questions and concerns.
What you’ll do
• Respond to customer calls, emails, chats, and support tickets
• Resolve inquiries, complaints, and service issues accurately and efficiently
• Use active listening and problem-solving skills to understand customer needs and provide solutions
• Document customer interactions accurately in company systems
• Meet quality, productivity, and customer satisfaction goals
• Promote products and services when appropriate
• Collaborate with team members and other departments to resolve concerns
• Participate in training and follow company policies and procedures
What we’re looking for
• Strong attention to detail
• Reliable attendance and punctuality
• Ability to stay focused while doing repetitive, accuracy-based work
• Basic reading, counting, and organizational skills
• Positive attitude and willingness to help teammates
• Ability to follow written and verbal instructions
• Pride in doing quality work
• Comfort with computers and data entry (experience with Microsoft Word and Excel is helpful)
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to remain professional in a fast-paced environment
• Bilingual (Spanish/English) is a plus
Why join us
• Predictable school-year seasons with defined busy periods (fall and spring) and scheduled time off
• Full on-the-job training provided
• Work with a supportive team that cares about quality and doing the job right
• Make a meaningful impact helping families and schools
• Opportunity to be invited back for future seasonal positions based on performance
Schedule
This is a full-time seasonal position during our busiest periods. Hours are Monday to Friday, 8:00am to 4:30pm. Weekends and overtime may be available when needed. Seasonal dates include fall (September through mid-December) and spring (March through early June).
Requirements
High school diploma or equivalent required. No prior customer service experience necessary—we provide full training. We welcome dependable, detail-oriented applicants from all backgrounds and career stages.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Seasonal (full-time during defined busy periods)
Location: On-site, local position
Ready to get started? Submit your application below.