About the Role
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our customer service team. As a frontline contact, you’ll help customers place orders, answer questions about their purchases, and provide product information through chat, email, and phone. You’ll be the voice of our brand, delivering clear, patient, and empathetic support that turns customer interactions into lasting relationships.
This is a fully remote position with flexible scheduling. You’ll work between 7:30 a.m. and 4:30 p.m. Pacific Time.
What You’ll Do
Respond to customer inquiries via chat, email, and phone in a timely and professional manner. Provide accurate information about products, pricing, availability, policies, and procedures. Resolve routine customer questions on the first contact whenever possible. Document customer interactions and orders accurately in internal systems. Maintain a positive, professional demeanor during all interactions. Identify issues that need escalation and route them to the right team. Follow up on open issues to ensure customer satisfaction. Use problem-solving skills to balance customer needs with company policies. Share customer feedback with leadership to help improve our service. Keep your product and system knowledge current through ongoing learning. Support the team during busy periods. Advise customers about delivery expectations and timelines. Set up new customer accounts. Communicate with distribution centers about order changes or returns. Work with the supply chain team to provide delivery estimates on backorders. Create quotes for items not in stock.
Skills/Background Needed
Fluency in English and Spanish (both spoken and written). High attention to detail. Excellent written and verbal communication skills. Strong time management. Ability to work well in a team environment. No prior experience required—we provide full training.
An associate degree or equivalent education is preferred, as is 1 year of customer service experience, but we welcome entry-level applicants and will train you on everything you need to know.
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Permanent, full-time remote position.
Location
Open to applicants worldwide. Work from home.
What We Offer
Competitive health coverage including vision and dental. Short- and long-term disability insurance. Telehealth services. A comprehensive wellness programme with health education and mental health resources. Competitive paid time off and holiday schedules. A 401(k) retirement plan with company matching. A supportive, inclusive team environment focused on growth and innovation.
Why Join Us
We believe in creating a workplace where diverse perspectives are valued and everyone has the opportunity to grow. Your success is our success, and we invest in your long-term well-being and future. You’ll join a dedicated team committed to delivering excellent service and supporting each other both on the job and in our communities.
We are an Equal Opportunity Employer and welcome applications from people of all backgrounds. If you require any accommodations during the application process, please let us know.
Ready to get started? Submit your application below.