Role: Live Chat Support Agent
Contract length: Full Time
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote
About the role
We’re looking for a friendly, professional Chat Support Agent to be the voice of our company. You’ll be the person customers reach out to with questions before they buy, to track their orders, and to get help after purchase.
Part of the role is responding to incoming customer messages — answering chat, emails, and handling customer inquiries. The other part is proactive outreach — following up with customers, checking in after purchase, and helping guide them through the process.
You don’t need any background knowledge about our products or industry. We provide full training on everything you need to know.
What you’ll do
- Answer incoming chat messages, emails, and customer inquiries promptly and professionally
- Answer product and service questions clearly and helpfully
- Track customer orders and keep people updated on delivery status
- Help customers through the ordering process, answering questions along the way
- Follow up with customers who didn’t complete a purchase — answer remaining questions and help them finish their order
- Make post-purchase check-ins to confirm satisfaction
- Support customer outreach campaigns as needed
- Keep customer records organized and accurate
Skills/background needed
Essential
- Comfortable and confident communicating with customers via chat and email
- Clear, professional writing skills
- Customer service experience in any setting (retail, hospitality, support, sales, etc.)
- Able to manage multiple conversations at once without losing track
- Basic computer skills: email, chat platforms, order systems, spreadsheets
- Reliable and punctual
- Able to work from home with a stable internet connection
Nice to have (not required)
- Experience in customer service, inside sales, or e-commerce support
- Familiarity with CRM systems or help desk software
- Comfort with video calls
- Bilingual abilities
Why this role is great for entry-level candidates
- Full training provided — no prior product knowledge needed
- Work from home with a predictable schedule
- Supportive team environment with direct access to leadership
- Opportunity to develop real customer service skills
- Potential to grow into other roles within the company
Ready to get started? Submit your application below.