We’re looking for a friendly, detail-oriented Bilingual Chat Support Representative to join our remote customer service team. In this role, you’ll help customers by responding to their questions and concerns through chat, email, and phone channels. You’ll handle account inquiries, billing questions, and payment arrangements while maintaining a professional and patient approach.
Roles:
Respond to customer inquiries via chat, email, and phone in a timely manner
Provide account information to customers, including balances, payment history, and payment options
Handle incoming customer requests efficiently while meeting performance standards
Investigate account discrepancies and payment issues
Confirm and discuss payment arrangements with customers
Resolve customer complaints, concerns, and questions promptly
Escalate complex issues to your team lead when needed
Stay informed about policy and procedure updates
Work flexible hours, including weekends and holidays as needed
Skills/background needed:
Fluent in both English and Spanish (speaking and writing)
High school diploma or equivalent
Strong customer service mindset with excellent communication skills
Ability to prioritise tasks and work independently or as part of a team
Comfortable using standard computer software and tools
Patient, professional approach to problem-solving
Ability to handle sensitive information with confidentiality
Good time management and organisational skills
What we offer:
Fully remote position – work from home
Full training provided, no prior experience necessary
Supportive team environment
Flexible scheduling options
Contract length: Ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.