About the role:
We’re looking for a friendly, detail-oriented Chat Support Associate to join our customer service team. This is a fully remote position ideal for anyone starting their career in customer support. You’ll work alongside experienced team members, handling customer inquiries through chat and email, and supporting the broader team with administrative tasks. No prior experience is necessary—we provide full training.
What you’ll be doing:
• Respond to customer inquiries through chat, email, and messaging portals in a timely and professional manner
• Support the customer service team with administrative and operational tasks to keep workflows running smoothly
• Handle basic-level customer calls when needed, always maintaining a helpful and professional tone
• Research routine questions, document your findings clearly, and escalate complex issues to the appropriate team member
• Keep accurate records of inquiries handled, follow-up actions, and pending items
• Work independently from home while staying connected and collaborative with your team
• Follow all confidentiality and regulatory requirements in your daily work
Skills and qualities we’re looking for:
• A genuine desire to help customers and support your team
• Clear, professional communication (both written and verbal)
• Strong organizational and time-management skills
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy in documentation
• Comfort working independently in a remote environment
• Reliability and a commitment to doing quality work
• Ability to maintain confidentiality
What you’ll need:
• High school diploma or GED
• Reliable internet connection and a quiet home office space
• Availability to work scheduled business hours (flexibility for occasional overtime may be required)
• Willingness to learn and ask questions during training
Nice to have:
• Previous customer service or call center experience
• Basic familiarity with healthcare terminology and benefits systems
What we offer:
• Fully remote work—no commute required
• Comprehensive training and ongoing support from your team
• Competitive entry-level pay, details shared upon application
• Health and wellness benefits
• Professional growth opportunities
• Supportive, collaborative team environment
Location:
Open to applicants worldwide. This is a fully remote position.
Contract length:
Permanent, full-time
We are an equal opportunity employer committed to building a diverse and inclusive team.
Ready to get started? Submit your application below.