About This Role
We’re a growing software company on a mission to deliver excellent customer service paired with modern cloud-based technology solutions for small to midsize businesses. We’re scaling rapidly and looking for friendly, curious individuals to join our Customer Experience team.
What You’ll Do
• Provide frontline customer support to clients via online chat, phone, and portal messaging
• Learn our systems and help clients identify and resolve issues in a simple, transparent way
• Respond promptly and professionally to customer inquiries
• Troubleshoot problems effectively and work with internal teams to find solutions
• Ask the right questions to understand the root cause and generate helpful resolutions
• Document all client issues and solutions clearly and professionally
What We’re Looking For
• A genuine desire to help customers solve problems
• Excellent written and verbal communication skills
• Ability to stay organised and manage multiple tasks at once
• Willingness to learn new systems and processes
• Detail-oriented, with strong listening skills and genuine empathy
• Self-starter with a sense of urgency and desire to make a real impact
• Coachable mindset and openness to feedback
Previous customer service experience is helpful but not required. We provide full training on our systems and processes, so you can succeed from day one.
Why Join Us
• Work fully remote from anywhere — no commute needed
• Join a fast-growing, mission-driven team with genuine momentum
• Comprehensive benefits including paid time off, health insurance, disability coverage, and retirement matching
• A supportive, transparent culture built on helping our customers and employees succeed
• Clear pathways for growth and career development
• Competitive entry-level pay with performance-based opportunities
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Remote — open to applicants worldwide
Equal Opportunity
We are proud to be an equal opportunity workplace dedicated to building a diverse team. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other protected characteristic.
Ready to get started? Submit your application below.