About the role
You’ll be a key member of our customer support team, helping customers across chat, phone, and email. Every interaction matters—you’ll ensure customers receive timely, accurate, and friendly help whenever they reach out.
This is a fast-paced role where you’ll manage multiple customer conversations at once, use internal tools and resources to find answers, and know when to ask for help. You’ll continuously look for ways to work smarter and improve the customer experience.
As customer needs shift throughout the day and week, schedule flexibility is important. You may work earlier start times, evenings, holidays, or weekends to support our customers when they need us most.
What you’ll do
• Provide friendly, helpful support to customers across chat, phone, and email
• Manage multiple live chat conversations at the same time while staying accurate and kind
• Learn our products, systems, and processes—we provide full training and resources to help you succeed
• Solve customer problems independently using available tools and documentation, and ask for help when you need it
• Work with other teams to help resolve complex customer issues
• Notice patterns in customer questions and suggest ways to improve how we help people
• Use AI tools thoughtfully to improve how you research, communicate, solve problems, and work more effectively
• Help build and improve our support resources and knowledge base
• Be a supportive teammate who shares knowledge and contributes to a positive team culture
About you
• You genuinely enjoy helping people and creating great customer experiences
• You’re comfortable working in a fast-paced environment where priorities can shift
• You can handle multiple live chat conversations at once while keeping quality high
• You communicate clearly and professionally, both in writing and when speaking with customers
• You’re organized, detail-oriented, and good at managing several things at once
• You’re eager to learn and enjoy picking up new systems and tools quickly
• You’re curious about new technology and excited to experiment with AI tools to work better
• You’re flexible and willing to work schedules that fit business needs, including early mornings, evenings, holidays, or weekends
• You’re resourceful and independent: you can find answers using documentation and tools before asking for help, and you’re also a great collaborator
Skills/background needed
• No prior experience required—we provide full training for the right candidate
• Strong written and verbal communication skills
• Ability to manage multiple tasks and stay organized
• Comfort using Google Workspace tools (Google Docs, Google Sheets, Gmail)
• Willingness to learn customer support platforms and tools on the job
Nice to have
• Experience in customer support or a customer-facing role (but not required)
• Familiarity with customer support platforms
• Experience or interest in using AI tools like ChatGPT to improve your work
• Background in fintech, HR technology, benefits, or a regulated industry
• Bilingual or multilingual abilities
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Open to applicants worldwide.
What we offer
• Full training and onboarding to help you succeed in the role
• Comprehensive health benefits including medical, dental, and vision coverage
• Learning and development support to help you grow
• Flexible time off
• Supportive, collaborative team environment
• Opportunities for growth and development within the organization
Ready to get started? Submit your application below.