We’re a growing remote-first company dedicated to creating exceptional customer experiences. We’re looking for a thoughtful, helpful support professional to join our team and assist customers across multiple channels.
About the role
You’ll support customers throughout their experience with us, answering questions, providing guidance, and resolving concerns with empathy and care. You’ll approach every interaction with patience, sound judgment, and a genuine desire to help.
Exceptional written and verbal communication is essential. You’ll communicate with customers across multiple channels including live chat, email, telephone, text, and social media, adapting your approach while keeping every interaction personal, clear, and consistent.
As a small, collaborative team, you’ll have opportunities to contribute across the business and help shape how we serve our customers. You’ll also help identify ways to improve our internal processes and create better experiences for the people we support.
What you’ll do
• Answer customer questions and provide guidance across live chat, email, telephone, text, and social media
• Resolve customer concerns thoughtfully and find creative solutions
• Anticipate potential issues and address them before they become problems
• Provide personalized communication that shows customers they are valued
• Engage with our online communities, reinforce our brand values, and provide meaningful support to customers
• Identify opportunities to improve our processes and customer-facing resources
• Collaborate across the team and take on other responsibilities as needed
Skills/background needed
• A genuine commitment to helping others and creating positive experiences
• Strong written and verbal communication skills
• Empathy, sound judgment, and a calm, solutions-oriented approach
• Strong organizational skills and close attention to detail
• Ability to manage competing priorities
• Comfort communicating across live chat, email, telephone, text, and social media
• High school diploma or equivalent
Prior customer service experience is helpful but not required. We provide full training for entry-level candidates.
Availability
This is a fully remote position. You’ll need to be available five out of seven days per week, including weekends. Occasional evening work may be required based on business needs.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time
Location: Remote, open to applicants worldwide
Benefits
• Health, vision, dental, and life insurance
• Paid time off
• Retirement plan with company matching
• Supportive, collaborative team environment
Full training and onboarding provided. We’re looking for someone who’s eager to learn, willing to grow, and passionate about helping customers succeed.
Ready to get started? Submit your application below.