We’re seeking a friendly and professional Chat Support Assistant to join our customer service team. This role is perfect for someone starting their career in customer support—no prior experience required. You’ll be one of the first points of contact for customers reaching out online, helping answer questions and ensuring every interaction is positive and professional.
What You’ll Do
As a Chat Support Assistant, you will:
• Respond promptly and professionally to customer inquiries through live chat and online messaging
• Answer questions about products, services, availability, and general company policies
• Provide friendly, helpful support that encourages positive customer engagement
• Identify what customers need and route their questions to the right team member
• Keep accurate records of customer conversations and any follow-up requests
• Schedule appointments or assist customers with booking when needed
• Update customer information carefully and professionally
• Handle multiple conversations efficiently while maintaining quality
• Escalate complex issues to a manager when necessary
• Protect customer privacy and follow all company communication policies
Skills/Background Needed
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to stay organised and pay attention to detail
• Comfortable managing multiple customer conversations at once
• Basic computer skills and willingness to learn new software
• Strong problem-solving abilities
• Customer-focused attitude with a positive, professional demeanor
• Ability to work independently and collaborate with team members
Previous customer service or chat support experience is helpful but not required. We provide full training and onboarding to set you up for success.
What We Offer
• Competitive entry-level pay, details shared upon application
• Fully remote work—no commute needed
• Health, dental, and vision insurance options
• Paid time off
• Full training and onboarding programme
• Opportunities for professional development and career growth
• Supportive, collaborative team environment
• Employee benefits and discounts
Contract Length
Full time
Location
Open to applicants worldwide
This is a great opportunity to start a career in customer support with a team that values professionalism and positive customer interactions. If you’re friendly, organised, and eager to help customers, we’d love to hear from you.
Ready to get started? Submit your application below.