Employment Type: Full Time, Entry Level
About the role:
We’re looking for a friendly, organised Live Chat Support Representative to join our customer support team. You’ll be the first point of contact for customers reaching out with questions and requests. No prior experience is necessary – we provide full training to help you succeed.
What you’ll do:
• Respond to customer inquiries via email and chat
• Use our knowledge base and standard procedures to answer questions accurately
• Document all customer interactions in our system
• Provide friendly, professional, and helpful support
Skills/background needed:
• Fluent in English (written and verbal)
• High School diploma or equivalent
• Strong written and verbal communication skills
• Basic computer skills and ability to learn new systems quickly
• Typing speed of at least 40 words per minute
• Reliable, organised, and able to manage your time effectively
• Willingness to follow procedures and guidelines
Nice to have:
• Fluency in Spanish
• Previous customer service or call centre experience
Why join us:
We’re committed to supporting our team members. We offer a comprehensive benefits package including health, dental, and vision coverage, life insurance, retirement savings, paid time off, and flexible scheduling options. We believe in creating a supportive environment where our employees can grow and develop their skills.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, Full Time
Location: Fully Remote – Work from home, open to applicants worldwide.
We are an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Ready to get started? Submit your application below.