Role: Bilingual Chat Support Specialist
Contract length: Freelance
Hours: 3:00 PM – 12:00 AM Central European Time, 5 days per week. Weekend rotation may be required.
Location: Fully remote. Open to applicants worldwide who can legally provide freelance services from their location.
Rate: Competitive entry-level pay, details shared upon application.
About the role:
We’re looking for a bilingual support specialist to help customers resolve technical and account issues in both English and Spanish. You’ll work from home, handling customer inquiries via email, phone, chat, and ticketing systems. No prior experience is required—we provide full training on all tools and processes.
This is a great entry point into customer support if you’re fluent in both English and Spanish and enjoy helping people solve problems.
What you’ll do:
• Provide customer and technical support in both English and Spanish
• Troubleshoot product, account, and service issues
• Guide customers toward resolution with clear, professional communication
• Escalate complex cases with detailed notes when needed
• Respond via email, phone, chat, or ticketing systems
• Follow team workflows, quality standards, and data privacy guidelines
Skills/background needed:
• Full proficiency in both English and Spanish (spoken and written)
• Strong problem-solving skills
• Attention to detail
• Able to work independently from home
• Reliable internet connection and a quiet workspace
• Clear, professional written communication
Nice to have:
• Prior experience in customer support, help desk, or technical support roles
• Familiarity with CRM systems or ticketing platforms
• Experience in software support, e-commerce, or technology industries
What we provide:
• Full training on all systems and processes
• Ongoing support from your team
• Flexible, work-from-home arrangement
• Opportunity to develop customer service expertise
Ready to get started? Submit your application below.