We are a growing provider of outpatient mental health services. Our mission is to make mental health support more accessible, affordable, and effective for everyone.
Position Type: Full-Time | Fully Remote | Hourly, Non-Exempt
Rate: Competitive entry-level pay, details shared upon application.
Schedule: Full-time shifts available, Monday–Sunday; some evenings and weekends included.
About the Role
Our patient support team is the first point of contact for people seeking care. As a Chat Support Specialist, you’ll be the friendly voice and guide helping new and existing patients connect with the right provider. You’ll answer calls with warmth and urgency, match patients to the right care, and help remove any barriers that might prevent them from booking their first visit. A smaller part of your day involves helping established patients with simple requests or routing them to the right department.
This is a fast-paced, quality-focused role for people who genuinely care about helping others access care. You’ll use empathy, sound judgment, and strong communication skills to help every caller feel heard and supported.
What You’ll Do
• Answer new patient calls and referral callbacks with warmth, urgency, and a focus on booking appointments.
• Match each patient to the right provider by asking screening questions, checking insurance, and understanding their preferences.
• Guide hesitant callers toward confident next steps using empathy and clear communication, never pressure.
• Set clear expectations so patients feel informed and comfortable about their first visit.
• Handle a smaller volume of calls from established patients, resolving simple requests or routing them quickly.
• Capture complete and accurate patient information, including insurance details.
• Work toward team goals for booking rates, call quality, and speed, using feedback to improve continuously.
• Document every interaction accurately with clear next steps for each patient.
• Maintain strict confidentiality and follow privacy requirements in all patient interactions.
• Stay organized and calm while handling multiple systems, changing priorities, and high call volumes.
Who You Are
• People-focused and warm – you make others feel genuinely cared for and enjoy creating positive experiences.
• Goal-motivated and comfortable receiving feedback to improve your performance.
• A calm, empathetic communicator who can handle emotional or complex conversations with confidence.
• Organized and able to juggle multiple systems and priorities without losing focus.
• Coachable and self-aware – you welcome feedback and actively work on your growth.
• Curious about mental health and passionate about helping people access care.
Skills/Background Needed
• 1–3+ years in a customer-facing, phone-based, hospitality, or sales role (healthcare or call center experience is a plus, but not required).
• Comfortable working in a goal-oriented, quality-focused environment.
• Familiarity with insurance plans or the ability to learn them quickly.
• Strong computer skills and the ability to navigate multiple systems while maintaining warm conversation.
• A quiet, professional remote workspace with reliable internet connectivity.
• Associate’s or bachelor’s degree preferred, but not required if you have relevant experience.
• No prior experience necessary – we provide full training.
What We Offer
• Competitive compensation
• Flexible scheduling options
• Comprehensive benefits including medical, dental, and vision coverage
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching retirement plan
• Professional development and growth opportunities
• Supportive team environment with regular coaching and feedback
Location: Open to applicants worldwide. You’ll need a quiet, professional remote workspace and reliable internet connectivity to work from home.
We are an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences of our team.
Ready to get started? Submit your application below.