About the role:
As a Customer Success Manager, you’ll build and maintain relationships with a portfolio of mid-market clients, helping them get the most value from their partnership with us. You’ll work to understand what each customer is trying to achieve, guide them through product adoption, and ensure they’re hitting their goals. You’ll collaborate closely with our sales, product, and leadership teams to deliver real customer success.
Your day-to-day will involve conducting regular check-ins with clients, running quarterly business reviews, identifying opportunities for account growth, and managing renewals. You’ll be the trusted point of contact between our customers and our company—advocating for their needs while helping them see the full potential of what we offer.
About you:
You have some experience in customer success, account management, or a similar client-facing role. You’re comfortable having conversations with customers at all levels, from end-users to leadership. You understand how to listen to customer needs, ask the right questions, and translate those into clear action plans.
You’re organized and systematic about prioritizing your accounts—you can look at data and sentiment to figure out which customers need attention first. You communicate clearly, both in writing and verbally. You’re excited to work in a fast-paced startup environment where things evolve quickly, and you bring humility, a bias for action, and a team-first mindset to everything you do.
What we’re looking for:
Experience managing customer relationships and driving product adoption
Comfort with customer engagement platforms and CRM tools
Strong verbal and written communication skills
Ability to work cross-functionally with internal teams
A mindset focused on continuous learning and improvement
A plus: Experience in the SaaS industry, comfort using AI tools to work more efficiently, or experience developing customer onboarding and lifecycle strategies.
What we offer:
Competitive entry-level pay, details shared upon application.
Full training and onboarding to set you up for success
Equity opportunities as part of a growing company
Comprehensive health, dental, and vision insurance
Flexible unlimited PTO policy
Work from home flexibility—fully remote position
The opportunity to build and scale something meaningful from the ground up, work directly with leadership and mentors, and be part of a fun, inclusive, and highly motivated team.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Open to applicants worldwide. This is a fully remote position.
Ready to get started? Submit your application below.