We’re looking for a Chat Support Representative to join our customer service team on a fully remote basis. You’ll be the voice of customer care, helping members through live chat and phone support with a focus on service excellence and problem-solving.
What you’ll do:
• Handle inbound customer inquiries via live chat and phone regarding orders, replacements, and service requests
• Interpret customer agreements and recommend appropriate solutions based on their needs
• Assist customers in exploring available options from approved vendor partners
• Discuss product replacement and repair options with customers
• Handle escalated customer issues with care and resolve them to completion
• Use company software systems to track information, research accounts, and resolve issues
• Navigate various systems while maintaining accurate records
What we’re looking for:
• High school diploma or equivalent (GED)
• 1-3 years of customer service experience, or equivalent training and education
• Reliable internet connection with minimum 4.6 Mbps upload and download speeds
• Comfort using Windows-based software, including Microsoft Word, Excel, and email
• Ability to multitask and stay flexible in a fast-paced environment
• Strong conflict resolution and problem-solving skills
• Attention to detail and accuracy in all tasks
• A proactive, solution-focused mindset with excellent communication skills
Nice to have:
• Bilingual ability (English/Spanish)
• Experience in a customer service role with technical guidance or troubleshooting
What you’ll receive:
• Full training provided before you start
• Fully remote role – work from home with flexible scheduling
• Comprehensive benefits including health insurance (medical, dental, vision), life and disability coverage
• 401(k) matching and employee stock purchase options
• Access to wellness programs
• Supportive team environment with room to grow
Roles: Chat Support Representative
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Skills/background needed: Customer service experience, Microsoft Office proficiency, internet reliability, problem-solving ability
Location: Open to applicants worldwide, fully remote
Ready to get started? Submit your application below.