Roles: Customer Service Representative providing inbound phone support to customers.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing role.
Location: Work from home, fully remote.
About the role: We’re looking for enthusiastic, customer-focused team members to provide remote phone support. In this position, you’ll handle inbound customer calls, answer inquiries, resolve issues, and guide customers through products and services. You’ll work using a computer-based phone system with a headset, and you’ll collaborate with team members to deliver great customer service. This is a perfect entry-level role for someone who enjoys helping others and wants to build a career in customer support.
What you’ll do:
Answer inbound customer calls and provide accurate, helpful responses to inquiries
Use call centre tools and resources to troubleshoot and resolve customer issues
De-escalate situations with frustrated customers using empathy and active listening
Guide customers through website navigation, product use, and account information
Review customer accounts and provide updates on billing, shipping, warranties, and other matters
Document all interactions accurately in company systems
Attend all training sessions and maintain knowledge of procedures and call requirements
Work collaboratively with team members to improve customer service delivery
Manage a fast-paced environment with back-to-back calls
Skills/background needed:
No prior call centre experience required – we’ll train you
Excellent written and verbal communication skills
Strong listening skills and ability to show empathy to callers
Comfortable multitasking, managing time, and working independently
Ability to type accurately with proper grammar and spelling
Willingness to work a structured schedule (8-hour shifts)
High School Diploma or equivalent
Minimum typing speed of 25 words per minute
Ability to sit for extended periods and use a computer with keyboard and headset
Comfortable with calls being monitored and recorded for quality assurance
Willing to read from scripts when needed
Flexibility to adapt to different situations and customers
English as your primary language
Reliable internet connection and quiet workspace at home
Technical requirements:
Windows PC running Windows 10 or 11
Minimum 8 GB RAM
Quad-core processor or better
Wired USB headset
Wired internet connection with minimum speed of 80 Mbps download / 15 Mbps upload
Dual monitors
Quiet, dedicated workspace with no interruptions
Hours: Monday–Friday 12:00 PM–10:00 PM, Saturday–Sunday 10:00 AM–7:00 PM. 40 hours per week. Paid 15-minute breaks provided for 4-hour shifts; 60-minute unpaid lunch break. Schedules subject to change based on business needs.
What we provide: Paid training programme to equip you with all the knowledge you need to succeed. Supportive team environment. Opportunities to grow your skills in customer service. Clear procedures and ongoing support from leadership.
Requirements: You’ll need to successfully pass a background check and comply with company policies. All applicants must agree to and sign required compliance documents.
We’re an Equal Opportunity Employer. We welcome applications from all backgrounds and provide equal opportunity to all applicants regardless of protected characteristics.
Ready to get started? Submit your application below.