Overview:
We’re looking for a Chat Support Specialist to join our team. In this role, you’ll monitor and review customer interactions, score conversations in line with quality standards, identify training opportunities, and help us continuously improve our processes. This is a fully remote position perfect for someone detail-oriented who enjoys working with data and supporting team development.
Key Responsibilities:
• Monitor and review assigned volume of customer interactions• Score conversations according to established quality standards• Compile and track performance data at team and individual levels• Participate in quality standard design and calibration sessions• Provide feedback to management on trends and training needs• Identify and recommend process improvements• Generate detailed reports for management review• Stay current with departmental policies and procedures• Collaborate with other teams on quality monitoring as needed• Work accurately under deadlines and adapt productively to changes
Skills/background needed:
No prior experience required. We provide full training. You should have:
• Comfort with Microsoft Office (Word, Excel, PowerPoint, Outlook)• Ability to communicate clearly in written and verbal forms• Strong attention to detail and accuracy• Ability to interpret instructions and follow procedures• Willingness to learn and take direction• Ability to work collaboratively with others• Capacity to manage multiple priorities and meet deadlines
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Location: Work from home, fully remote. Open to applicants in multiple U.S. states.
What We Offer:
• Health, dental, and vision insurance available• Retirement plan with company contribution• Paid time off for vacation, sick leave, and volunteer work• Paid parental leave options• Life and disability coverage• Wellbeing support programme• Flexible remote work environment• Supportive, collaborative team• Opportunities for professional growth and development
Working Conditions:
This is a remote role. You’ll spend your time on a computer, typing, and communicating via chat and video calls. You’ll need a quiet, dedicated workspace and reliable internet connection.
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and provide a workplace free from discrimination and harassment.
Ready to get started? Submit your application below.