We’re looking for a Customer Support Representative to join our growing team. In this role, you’ll provide support to our merchant partners through phone, chat, and email, helping them with account questions and application processing. You’ll be the main point of contact for our partners and play a key role in ensuring their satisfaction and success.
What You’ll Do
Handle inbound phone calls, chats, and emails from partners to assist with application processing and account inquiries.
Provide accurate, timely information to answer partner questions about accounts and services.
Complete back-office processes such as report generation to support a quality experience for our partners.
Build and maintain strong relationships with partners through proactive outreach and excellent customer service.
Manage multiple tasks at once, prioritize effectively, and adapt quickly to new information in a fast-paced environment.
Identify trends in partner questions and feedback, and share insights with the appropriate team members.
About You
You have customer service experience, ideally in a remote setting, though we welcome candidates new to remote work who are eager to learn.
You communicate clearly, both verbally and in writing.
You’re comfortable using Microsoft Excel and Word for day-to-day tasks.
You’re familiar with team communication tools like Zoom and video conferencing platforms.
You work well independently, manage a high-volume workload, and know when to ask for help.
You have a reliable internet connection and a quiet, private space where you can take calls and participate in video meetings without distraction.
You’re flexible and able to work evenings and weekends as needed.
Skills/background needed: Customer service experience (remote preferred but not required), strong communication skills, proficiency with Microsoft Office, familiarity with team communication tools, ability to multitask, reliable internet connection, quiet workspace for calls.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent.
Location: Open to applicants worldwide.
Why this role: You’ll receive full training to succeed, work flexibly from home, and have the opportunity to grow your skills in a supportive environment. This is a great opportunity to develop your customer service expertise and make a real impact.
Ready to get started? Submit your application below.