About this role:
We’re looking for a friendly, detail-oriented Customer Support Representative to join our growing team. You’ll be the first point of contact for customers, handling incoming support requests via phone, chat, and email. This is a fully remote position where you’ll work from home, helping customers resolve issues quickly and professionally.
What you’ll be doing:
Answer inbound customer calls and support requests using strong communication and active listening skills
Create and manage support tickets to ensure all customer inquiries are resolved efficiently and accurately
Research and resolve customer issues with a focus on solving problems on the first contact
Use internal systems and knowledge bases to provide accurate support and information to customers
Document complex inquiries and requests accurately in our CRM system
Handle multiple tasks in a fast-paced environment while maintaining a positive, professional attitude
Meet team performance goals for quality, response times, and customer satisfaction
De-escalate customer concerns and provide empathetic, world-class service in every interaction
Skills and experience we’re looking for:
2+ years of customer service experience in a call center or technical support environment (or equivalent)
1+ years of experience in a related industry
Strong phone etiquette and communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience with CRM systems
Ability to multitask and adapt quickly to process and system changes
Team-oriented mindset with strong collaborative skills
Proactive approach to problem-solving and continuous learning
What we offer:
Fully remote work – operate from home with a flexible setup
Comprehensive training and onboarding to set you up for success
Supportive team environment with collaborative colleagues
Health insurance options including medical, dental, and vision coverage
Retirement plan with company match
Flexible paid time off and paid sick leave
Paid parental leave
Paid national holidays
Life insurance and optional supplemental coverage
Opportunities for growth and advancement within the team
Schedule:
This role operates on a shift basis with availability required including Saturdays. Specific hours will be confirmed during the interview process.
Location: Open to applicants worldwide
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, permanent position
We are an equal opportunity employer and celebrate diversity. A successful candidate must pass a background check as a condition of employment.
Ready to get started? Submit your application below.