Position Summary
You’ll serve as a primary point of contact for members and customers, delivering excellent support across multiple client accounts. This is a fully remote role where you’ll handle inquiries, resolve issues, and help create a positive experience for everyone you interact with.
Key Responsibilities
Member & Customer Support
Respond to email and chat inquiries from members and customers
Resolve common membership and service questions
Escalate complex or sensitive issues to the appropriate team member
Customer Experience
Meet response-time standards to keep members satisfied
Document all interactions accurately
Spot patterns in common issues and suggest ways to improve our processes
Administrative Support
Help maintain accurate member and customer records
Assist with renewals, communications, and other administrative tasks
Support team projects as assigned
Skills/background needed:
Customer service experience is a plus, but we’ll provide full training—enthusiasm and willingness to learn matter most
Strong written and verbal communication skills
Professional, friendly phone manner
Ability to stay organised and manage multiple tasks
Basic computer skills and comfort learning new tools
What Success Looks Like in Your First 90 Days
You’ll get comfortable with our systems and workflows
You’ll build positive relationships with clients and team members
You’ll independently manage your assigned responsibilities
You’ll spot and suggest at least one process improvement
Growth Opportunities
This is a role with real growth potential. Team members who show initiative and reliability often take on additional responsibilities, lead projects, and move into more senior positions.
Why This Role
Fully remote work from anywhere
Work with multiple clients across different sectors
Mission-driven work supporting organisations you’ll believe in
Clear opportunities to develop your skills and advance
Supportive, collaborative team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Open to applicants worldwide (work from home)
Ready to get started? Submit your application below.