About the role
We are looking for a Live Chat Support Agent to provide frontline customer support. In this role, you will respond to customer inquiries, troubleshoot issues, and be a calm, helpful voice when customers need assistance. You’ll work from home to resolve customer tickets and ensure every interaction leaves them feeling heard and supported.
A great Chat Support Agent finds satisfaction in solving customer problems, in making frustrated customers feel heard, and continuously improving how we deliver customer service.
Key responsibilities
• Respond to customer support tickets and chat inquiries, resolving issues with clear, warm, and professional communication
• Build product knowledge so you can confidently help customers with their questions
• Identify common customer issues and share feedback to help improve our service
• Work assigned shifts to support customers across different time zones
• Help optimize how we use support tools to deliver faster, better customer experiences
What we’ll help you achieve
Within your first 3 months, you’ll receive full training on our platform and products, build working relationships with the wider team, and start handling the majority of customer tickets independently.
Within 6 months, you’ll become a product expert, spot patterns in customer needs, and suggest meaningful improvements to how we support customers.
Within 12 months, you’ll be a trusted advisor who helps customers succeed and contributes to the growth of our support operations.
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why. You are comfortable working with all types of customers—from the tech-savvy to those brand new to technology. You have strong written and verbal communication skills and enjoy helping others solve problems.
Skills/background needed
• Entry-level customer support, customer service, or related customer-facing experience preferred, but not required
• Outstanding written and verbal communication skills
• Strong attention to detail and excellent organizational skills
• Ability to manage multiple tasks and priorities effectively
• Comfortable working with remote teams across different time zones
• Familiarity with support platforms is a plus, but full training will be provided
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full Time, Permanent
Location: Work from home – open to applicants worldwide
What we offer
• Fully remote work – operate from anywhere with a reliable internet connection
• Full training provided – no prior experience necessary
• Competitive benefits package
• Flexible vacation time
• Opportunities for career growth and development
• Supportive, collaborative team environment
• Equipment provided to support your home office setup
We are an Equal Opportunity Employer and welcome applications from people of all backgrounds and experience levels.
Ready to get started? Submit your application below.