This is a fully remote work-from-home position.
We’re looking for a friendly, organised Live Chat Agent to join our team. You’ll be the first point of contact for customers, answering incoming messages and helping them schedule appointments or find solutions to their questions. This role is perfect for someone who enjoys helping others and wants to build a career in customer support.
What you’ll be doing:
• Answer and respond to incoming chat messages from customers
• Log customer information accurately into our system
• Collect basic information from customers to help assist them better
• Schedule appointments and communicate customer needs to the relevant team
• Keep detailed notes on all customer interactions
• Flag any issues or concerns to your manager for follow-up
• Work collaboratively with your team to ensure every customer has a great experience
• Maintain a professional and courteous tone in every conversation
Skills/background needed:
• Strong written communication skills
• Comfortable typing and chatting with customers online
• Basic computer skills
• Friendly, professional manner
• Ability to stay organised and manage multiple conversations
• Good typing speed
• Self-motivated and reliable
• High school diploma or equivalent
What you’ll need at home:
• High-speed internet connection (minimum 1 GB)
• Headset with USB connection
• Quiet, distraction-free workspace
• Computer with two monitors
• Processor: 1.4 GHz or higher Intel Core 2 Duo or compatible
• Minimum 2 GB RAM
• Google Chrome installed
Physical requirements:
You’ll spend most of your day sitting at your computer, typing, and communicating with customers via chat.
What we offer:
• Fully remote work arrangement
• Full training provided – no prior chat support experience necessary
• Supportive team environment
• Competitive entry-level pay, details shared upon application
• Benefits package available
Contract length:
Ongoing
Location:
Open to applicants worldwide
Ready to get started? Submit your application below.