We are looking for a Live Chat Support Specialist to provide excellent customer service support by quickly and accurately responding to and resolving customer inquiries.
What you’ll be doing:
Handle inbound customer chat messages and provide support
Respond promptly to customer inquiries and resolve issues on first contact when possible
Manage multiple customer conversations effectively
Escalate complex issues to the appropriate department to prevent recurring problems
Ensure rapid response and resolution of escalated inquiries
Develop knowledge of the service and identify ways to improve the customer experience
Identify problems or gaps in current processes and suggest creative solutions
Track and report on improvements to help the team work better
Communicate clearly with both customers and team members in writing
Document customer interactions and issues in the system to ensure problems are properly addressed
Educate customers on how to use the service and navigate the platform
Handle other tasks as assigned
Skills/background needed:
Effective written communication skills
Strong organizational abilities
Ability to manage multiple priorities at once
Customer-focused and responsive approach
High school diploma or equivalent
No prior experience required – we provide full training
What’s preferred (but not required):
Bachelor’s degree
1–2 years of customer service experience
Background in health or wellness
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Open to applicants worldwide. Work fully from home.
What we offer:
Health, dental, and vision coverage
Retirement benefits with employer match
Life insurance
Disability coverage
Paid time off including vacation, sick leave, and public holidays
Paid family leave
Wellness resources and support
Ready to get started? Submit your application below.