About This Role
As a Customer Care Coordinator, you will play a vital role in driving operational success and delivering an exceptional customer experience. You’ll be responsible for coordinating care by interfacing with partners, team members, and clients, and maintaining relationships throughout the life cycle of recurring work. Using various technology platforms, you’ll ensure timely, accurate, and efficient scheduling and communication to support seamless operations.
This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You’ll handle high volumes of communication and scheduling tasks — responding to approximately 40 support tickets, answering up to 30 phone calls, and scheduling between 10 to 30 appointments per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.
In addition to daily operations, you’ll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you’ll work cross-functionally with operations and other teams to share feedback and help shape the tools and workflows that will drive future scalability.
Who You Are
You’re flexible and have a learner mindset — we move fast and are constantly improving. You thrive in urgent situations and are a key part of keeping operations running smoothly. You’re team-oriented, understanding that strong connections matter in a remote environment. You have a strong sense of accountability and integrity, knowing that both external clients and internal team members will rely on you every day.
What You’ll Do
• Use proprietary technology and third-party platforms to schedule appointments and manage workflows
• Respond to and manage approximately 40 support tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from partners, clients, and team members
• Schedule and confirm 10–30 appointments per shift with accuracy and professionalism
• Communicate professionally via phone, email, and text to coordinate activities and confirm details
• Ensure all necessary documentation is collected and properly organized
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance efficiency
• Cultivate and maintain effective working relationships with external partners
Skills/background needed
Entry-level candidates are welcome and will receive full training. Ideal candidates will have:
• Excellent critical thinking and problem-solving abilities
• Strong organizational skills and the ability to manage competing priorities
• Exceptional customer service and communication skills — ability to explain information clearly and professionally
• Comfort working both independently and as part of a team in a dynamic environment
• Confidence navigating multiple platforms at once, with a strong interest in learning new tools
• A mindset geared toward continuous improvement and operational efficiency
Location
Open to applicants worldwide. This is a fully remote position.
Contract length
Full time, 40 hours per week. Work hours cover one of two shifts: Monday–Friday, 11am–7pm (time zone); or Wednesday–Sunday, 10am–6pm (time zone).
Rate
Competitive entry-level pay, details shared upon application.
Benefits
Medical, dental, and vision coverage. 401k matching. Unlimited paid time off with minimum day guidelines. Paid parental leave. Home office setup stipend. Phone and internet monthly stipend. Annual learning stipend. Health Savings Account and Flexible Spending Account options. Voluntary supplemental insurance options. Full remote work flexibility.
Why Join Us
We’re a growing team looking for individuals who are willing to develop their skills and adapt to a fast-paced, ever-changing work environment. We believe in creating an inclusive workplace where all team members can thrive. We are an equal opportunity employer committed to building a diverse team.
Ready to get started? Submit your application below.