About This Role:
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our growing remote team. You’ll be the main point of contact for players, helping them solve issues, answer questions, and have a great experience. This is a full-time, fully remote position perfect for someone who loves helping others and enjoys gaming.
What You’ll Do:
• Respond to player inquiries via live chat and support tickets with accuracy and professionalism
• Help resolve game-related issues and technical questions quickly and kindly
• Gather and document player feedback to share with the development team
• Track common issues and help identify patterns that might improve the player experience
• Work independently with minimal supervision
• Be available for weekend and evening shifts as needed
Skills/Background Needed:
• Native fluency in one or more of the following languages: Polish, Turkish, Italian, Portuguese, Spanish, French, Bahasa Indonesia, Dutch, German, Arabic, Russian, Japanese, Korean, or Thai
• Genuine interest in online and mobile games
• Strong written communication skills
• Ability to stay calm and professional when helping frustrated players
• Comfort using support ticket systems and online communication tools
• No prior customer service experience required – we provide full training
Nice to Have:
• Previous experience in customer service or community management
• Familiarity with ticketing or help desk systems
What We Offer:
• Fully remote work – no commute, work from anywhere
• Full training provided with ongoing support
• Flexible scheduling with shift options
• Opportunity to grow into more advanced roles
• Supportive team environment
Role: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full Time
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.